/* 售后工单系统 · 共享样式
   视觉：Limi 兔子壁纸做底 + 白色圆角卡 + 品牌蓝 #4E7BF7 */
:root {
  --brand: #4E7BF7;
  --brand-d: #3A63D8;
  --brand-l: #E9EFFF;
  --ink: #12324F;
  --ink-2: #3C5876;
  --muted: #7C90A6;
  --line: #E3EAF6;
  --card: #FFFFFF;
  --bg: #F2F6FE;
  --ok: #16A34A;
  --ok-l: #E7F7EE;
  --warn: #F59E0B;
  --warn-l: #FEF3E2;
  --danger: #EF4444;
  --danger-l: #FDECEC;
  --purple: #8B5CF6;
  --purple-l: #F1EBFE;
  --slate: #64748B;
  --slate-l: #EDF1F7;
  --r: 14px;
  --shadow: 0 10px 30px rgba(24, 60, 120, .10);
  --shadow-s: 0 2px 10px rgba(24, 60, 120, .07);
}

* { box-sizing: border-box; }

html, body { height: 100%; }

body {
  margin: 0;
  font: 14px/1.6 -apple-system, "Segoe UI", "Microsoft YaHei", "PingFang SC", system-ui, sans-serif;
  color: var(--ink);
  background: var(--bg);
  -webkit-font-smoothing: antialiased;
}

/* 壁纸层：桌面用宽图，手机用竖图 */
body::before {
  content: "";
  position: fixed;
  inset: 0;
  z-index: -2;
  background: url("/bg-wide.jpg") center/cover no-repeat #EAF1FF;
}
body::after {
  content: "";
  position: fixed;
  inset: 0;
  z-index: -1;
  background: linear-gradient(180deg, rgba(255,255,255,.42), rgba(255,255,255,.62) 40%, rgba(244,248,255,.78));
}
@media (max-width: 780px) {
  body::before { background-image: url("/bg.jpg"); background-position: center top; }
}

a { color: var(--brand); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ---------------- 顶栏 */
.topbar {
  position: sticky;
  top: 0;
  z-index: 30;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 18px;
  background: rgba(255, 255, 255, .82);
  backdrop-filter: saturate(1.4) blur(14px);
  border-bottom: 1px solid rgba(227, 234, 246, .9);
}
.logo {
  width: 34px; height: 34px;
  border-radius: 11px;
  background: linear-gradient(145deg, #6D93FF, var(--brand));
  color: #fff;
  display: grid; place-items: center;
  font-weight: 700; font-size: 16px;
  box-shadow: 0 6px 16px rgba(78, 123, 247, .35);
  flex: 0 0 auto;
}
.brand-txt { display: flex; flex-direction: column; line-height: 1.15; min-width: 0; }
.brand-txt b { font-size: 15px; letter-spacing: .2px; white-space: nowrap; }
.brand-txt span { font-size: 11px; color: var(--muted); white-space: nowrap; }
.spacer { flex: 1 1 auto; }
.tb-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; justify-content: flex-end; }
.me-chip {
  font-size: 12px; color: var(--ink-2);
  background: var(--brand-l); border: 1px solid #D8E2FF;
  padding: 3px 10px; border-radius: 999px; white-space: nowrap;
}

/* ---------------- 布局 */
.wrap { max-width: 1180px; margin: 0 auto; padding: 20px 16px 64px; }
.wrap.narrow { max-width: 860px; }

.hero { padding: 26px 4px 18px; }
.hero h1 { margin: 0 0 6px; font-size: 26px; letter-spacing: .5px; }
.hero p { margin: 0; color: var(--ink-2); font-size: 13.5px; }
.hero .tips { margin-top: 10px; display: flex; gap: 8px; flex-wrap: wrap; }

.card {
  background: rgba(255, 255, 255, .94);
  border: 1px solid rgba(255, 255, 255, .9);
  border-radius: var(--r);
  box-shadow: var(--shadow);
  overflow: hidden;
}
.card + .card { margin-top: 16px; }
.card-hd {
  display: flex; align-items: center; gap: 10px;
  padding: 13px 18px;
  border-bottom: 1px solid var(--line);
  background: linear-gradient(180deg, #fff, #FBFDFF);
}
.card-hd h2 { margin: 0; font-size: 15px; }
.card-hd .sub { color: var(--muted); font-size: 12px; }
.card-bd { padding: 18px; }
.card-bd.tight { padding: 12px 18px; }

.row { display: flex; gap: 12px; flex-wrap: wrap; }
.row > * { min-width: 0; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }

/* ---------------- 表单 */
.field { margin-bottom: 12px; }
.field > label { display: block; font-size: 12.5px; color: var(--ink-2); margin-bottom: 5px; font-weight: 600; }
.field > label .req { color: var(--danger); margin-left: 2px; }
.hint { font-size: 11.5px; color: var(--muted); margin-top: 5px; }

input[type=text], input[type=password], input[type=number], input[type=date], input[type=search], select, textarea {
  width: 100%;
  padding: 9px 11px;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: #fff;
  color: var(--ink);
  font: inherit;
  outline: none;
  transition: border-color .15s, box-shadow .15s;
}
textarea { resize: vertical; min-height: 84px; line-height: 1.55; }
input:focus, select:focus, textarea:focus {
  border-color: var(--brand);
  box-shadow: 0 0 0 3px rgba(78, 123, 247, .14);
}
input::placeholder, textarea::placeholder { color: #A9B9CB; }
select { appearance: none; background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'><path d='M3 4.5 6 7.5 9 4.5' fill='none' stroke='%237C90A6' stroke-width='1.6' stroke-linecap='round'/></svg>"); background-repeat: no-repeat; background-position: right 10px center; padding-right: 28px; }

/* ---------------- 按钮 */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  height: 36px; padding: 0 15px;
  border-radius: 10px;
  border: 1px solid var(--line);
  background: #fff; color: var(--ink-2);
  font: inherit; font-size: 13px; font-weight: 600;
  cursor: pointer;
  transition: transform .08s, background .15s, border-color .15s, box-shadow .15s;
  white-space: nowrap;
}
.btn:hover { border-color: #CBD9EE; background: #FAFCFF; }
.btn:active { transform: translateY(1px); }
.btn[disabled] { opacity: .55; cursor: not-allowed; transform: none; }
.btn.primary { background: var(--brand); border-color: var(--brand); color: #fff; box-shadow: 0 6px 16px rgba(78,123,247,.28); }
.btn.primary:hover { background: var(--brand-d); border-color: var(--brand-d); }
.btn.ghost { background: transparent; }
.btn.danger { color: var(--danger); border-color: #F7C9C9; background: #FFF7F7; }
.btn.danger:hover { background: var(--danger-l); }
.btn.ok { color: #fff; background: var(--ok); border-color: var(--ok); }
.btn.ok:hover { background: #128C40; }
.btn.sm { height: 28px; padding: 0 10px; font-size: 12px; border-radius: 8px; }
.btn.block { width: 100%; }

/* ---------------- 徽标 / 状态 */
.pill {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 2px 9px; border-radius: 999px;
  font-size: 11.5px; font-weight: 700; white-space: nowrap;
  border: 1px solid transparent;
}
.pill.new { color: #1E5BD6; background: #E7EFFF; border-color: #D3E0FF; }
.pill.doing { color: #B26A00; background: var(--warn-l); border-color: #FBE0BC; }
.pill.wait { color: #6D35D8; background: var(--purple-l); border-color: #E3D6FD; }
.pill.done { color: #12793A; background: var(--ok-l); border-color: #C8EFD8; }
.pill.closed { color: #4B5A6E; background: var(--slate-l); border-color: #DCE4EE; }
.pill.archived { color: #35507A; background: #E8EEF8; border-color: #D3DFF0; }
.pill.danger { color: #B42318; background: var(--danger-l); border-color: #F7C9C9; }
.pill.plain { color: var(--ink-2); background: #F2F6FD; border-color: #E3EAF6; }
.tail { display: inline-flex; gap: 6px; flex-wrap: wrap; align-items: center; }

/* ---------------- 统计卡 */
.stats { display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; margin-bottom: 16px; }
.stat {
  background: rgba(255,255,255,.95);
  border: 1px solid #fff;
  border-radius: 13px;
  padding: 12px 13px;
  box-shadow: var(--shadow-s);
}
.stat .k { font-size: 11.5px; color: var(--muted); display: flex; align-items: center; gap: 5px; }
.stat .v { font-size: 22px; font-weight: 800; letter-spacing: .3px; margin-top: 2px; }
.stat .v small { font-size: 12px; font-weight: 600; color: var(--muted); margin-left: 3px; }
.stat.blue .v { color: var(--brand); }
.stat.amber .v { color: #D97706; }
.stat.green .v { color: var(--ok); }
.stat.red .v { color: var(--danger); }
.stat.purple .v { color: var(--purple); }
.stat.slate .v { color: var(--slate); }

/* ---------------- 表格 */
.tblwrap { overflow-x: auto; -webkit-overflow-scrolling: touch; }
table.tbl { width: 100%; border-collapse: collapse; font-size: 13px; }
table.tbl th {
  text-align: left; font-size: 11.5px; font-weight: 700; color: var(--muted);
  background: #F7FAFF; border-bottom: 1px solid var(--line);
  padding: 9px 10px; white-space: nowrap;
}
table.tbl td { padding: 10px; border-bottom: 1px solid #F0F4FB; vertical-align: middle; }
table.tbl tr:last-child td { border-bottom: 0; }
table.tbl tbody tr:hover { background: #F8FBFF; }
table.tbl tr.overdue td { background: #FFF9F9; }
.tno { font-family: ui-monospace, Consolas, monospace; font-size: 12px; color: var(--ink-2); white-space: nowrap; }
.ell { max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.muted { color: var(--muted); }
.small { font-size: 12px; }

/* ---------------- 凭证/图片 */
.shots { display: flex; gap: 6px; flex-wrap: wrap; }
.shots img, .thumb {
  width: 46px; height: 46px; object-fit: cover;
  border-radius: 8px; border: 1px solid var(--line); cursor: zoom-in; background: #F4F7FD;
}
.badge-n {
  display: inline-grid; place-items: center;
  min-width: 20px; height: 18px; padding: 0 5px;
  background: var(--brand-l); color: var(--brand-d);
  font-size: 11px; font-weight: 700; border-radius: 6px;
}
.shotfield { margin-bottom: 12px; }
.drop {
  border: 1.5px dashed #C9D8F0;
  border-radius: 12px;
  padding: 12px;
  background: #FAFCFF;
  transition: border-color .15s, background .15s;
}
.drop.on { border-color: var(--brand); background: #F3F7FF; }
.drop.paste-on { border-style: solid; border-color: #34C38F; background: #F1FBF7; box-shadow: 0 0 0 3px rgba(52,195,143,.12); }
.drop-hint { font-size: 12px; color: var(--muted); }
.drop-hint b { color: var(--brand); cursor: pointer; }
.thumbs { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 8px; }
.thumbs .t { position: relative; }
.thumbs .t img { width: 64px; height: 64px; object-fit: cover; border-radius: 9px; border: 1px solid var(--line); cursor: zoom-in; display: block; }
.thumbs .t .x {
  position: absolute; top: -6px; right: -6px;
  width: 18px; height: 18px; border-radius: 50%;
  border: 0; background: #fff; color: var(--danger);
  box-shadow: 0 1px 4px rgba(0,0,0,.2);
  font-size: 12px; line-height: 18px; cursor: pointer; padding: 0;
}

/* ---------------- 时间线 */
.timeline { position: relative; padding-left: 18px; }
.timeline::before { content: ""; position: absolute; left: 4px; top: 4px; bottom: 4px; width: 2px; background: #E6EDF9; }
.tl-item { position: relative; padding: 0 0 14px; }
.tl-item::before {
  content: ""; position: absolute; left: -18px; top: 6px;
  width: 9px; height: 9px; border-radius: 50%;
  background: #fff; border: 2px solid var(--brand);
}
.tl-item.customer::before { border-color: #34C38F; }
.tl-item.system::before { border-color: #A9B9CB; }
.tl-hd { font-size: 12px; color: var(--muted); display: flex; gap: 8px; flex-wrap: wrap; }
.tl-hd b { color: var(--ink-2); }
.tl-bd { font-size: 13px; margin-top: 2px; white-space: pre-wrap; word-break: break-word; }

/* ---------------- 空态 */
.empty { text-align: center; color: var(--muted); padding: 34px 10px; font-size: 13px; }
.empty .ico { font-size: 26px; display: block; margin-bottom: 6px; opacity: .5; }

/* ---------------- 登录门 */
.gate {
  min-height: 100vh;
  display: grid; place-items: center;
  padding: 24px 16px;
  background: linear-gradient(180deg, rgba(255,255,255,.30), rgba(240,247,255,.72));
}
.gate-card {
  width: 100%; max-width: 380px;
  background: rgba(255,255,255,.97);
  border-radius: 18px;
  padding: 26px 24px;
  box-shadow: 0 18px 50px rgba(24,60,120,.18);
  border: 1px solid #fff;
}
.gate-card h2 { margin: 0 0 4px; font-size: 19px; }
.gate-card p { margin: 0 0 16px; color: var(--muted); font-size: 12.5px; }
.gate-foot { text-align: center; font-size: 11.5px; color: var(--muted); margin-top: 14px; }
.err { color: var(--danger); font-size: 12.5px; min-height: 18px; margin-top: 4px; }

/* ---------------- 弹窗 */
.mask {
  position: fixed; inset: 0; z-index: 60;
  background: rgba(16, 38, 70, .42);
  display: flex; align-items: flex-start; justify-content: center;
  padding: 28px 14px;
  overflow-y: auto;
}
.mask[hidden] { display: none; }
.modal {
  width: 100%; max-width: 720px;
  background: #fff; border-radius: 16px;
  box-shadow: 0 24px 60px rgba(12, 30, 60, .3);
  overflow: hidden;
  animation: pop .16s ease-out;
}
.modal.wide { max-width: 940px; }
@keyframes pop { from { transform: translateY(8px); opacity: .6; } to { transform: none; opacity: 1; } }
.modal-hd {
  position: sticky; top: 0; z-index: 2;
  display: flex; align-items: center; gap: 10px;
  padding: 13px 16px;
  background: #fff; border-bottom: 1px solid var(--line);
}
.modal-hd h3 { margin: 0; font-size: 15px; }
.modal-bd { padding: 16px; max-height: min(70vh, 720px); overflow-y: auto; }
.modal-ft {
  position: sticky; bottom: 0;
  display: flex; gap: 8px; justify-content: flex-end; flex-wrap: wrap;
  padding: 11px 16px;
  background: #FBFDFF; border-top: 1px solid var(--line);
}

/* ---------------- toast */
.toast-wrap { position: fixed; left: 50%; bottom: 26px; transform: translateX(-50%); z-index: 90; display: flex; flex-direction: column; gap: 8px; align-items: center; pointer-events: none; }
.toast {
  background: rgba(18, 50, 79, .94);
  color: #fff; font-size: 13px;
  padding: 9px 16px; border-radius: 10px;
  box-shadow: 0 10px 26px rgba(10,30,60,.28);
  max-width: 90vw;
  animation: tin .18s ease-out;
}
.toast.ok { background: rgba(18, 120, 60, .95); }
.toast.err { background: rgba(178, 40, 40, .96); }
@keyframes tin { from { transform: translateY(10px); opacity: 0; } to { transform: none; opacity: 1; } }

/* ---------------- 图片查看 */
.lb { position: fixed; inset: 0; z-index: 100; background: rgba(8, 20, 38, .9); display: grid; place-items: center; padding: 20px; }
.lb img { max-width: 94vw; max-height: 90vh; border-radius: 10px; box-shadow: 0 20px 60px rgba(0,0,0,.5); }
.lb .close { position: absolute; top: 14px; right: 18px; color: #fff; font-size: 26px; cursor: pointer; background: none; border: 0; }

/* ---------------- 标签页 / 分段 */
.tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.tab {
  height: 32px; padding: 0 13px;
  border-radius: 9px; border: 1px solid transparent;
  background: #F1F5FC; color: var(--ink-2);
  font: inherit; font-size: 12.5px; font-weight: 700; cursor: pointer;
}
.tab.on { background: var(--brand); color: #fff; box-shadow: 0 5px 14px rgba(78,123,247,.28); }

/* ---------------- 筛选条 */
.filters { display: grid; grid-template-columns: 1.4fr repeat(3, 1fr) repeat(2, 1fr) auto; gap: 8px; align-items: end; }
.filters .field { margin: 0; }
.pager { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; padding: 10px 16px; border-top: 1px solid var(--line); color: var(--muted); font-size: 12.5px; }

/* ---------------- 售后看板 */
.board { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.tk {
  border: 1px solid var(--line); border-radius: 12px;
  padding: 11px 12px; background: #fff;
  margin-bottom: 9px; cursor: pointer;
  transition: border-color .15s, box-shadow .15s, transform .08s;
}
.tk:hover { border-color: #C6D8F5; box-shadow: 0 6px 18px rgba(24,60,120,.09); }
.tk.hot { border-left: 3px solid var(--danger); }
.tk .t1 { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.tk .t1 b { font-size: 13.5px; }
.tk .t2 { color: var(--ink-2); font-size: 12.5px; margin-top: 3px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.tk .t3 { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 6px; font-size: 11.5px; color: var(--muted); }

/* ---------------- 响应式 */
@media (max-width: 1060px) {
  .stats { grid-template-columns: repeat(3, 1fr); }
  .filters { grid-template-columns: 1fr 1fr 1fr; }
  .filters .grow { grid-column: 1 / -1; }
  .board { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
  .wrap { padding: 14px 11px 56px; }
  .hero { padding: 16px 12px 14px; background: rgba(255,255,255,.62); border-radius: 16px; box-shadow: 0 4px 16px rgba(24,60,120,.06); }
  .hero h1 { font-size: 21px; }
  .grid2, .grid3 { grid-template-columns: 1fr; }
  .stats { grid-template-columns: repeat(2, 1fr); gap: 8px; }
  .stat { padding: 10px 11px; }
  .stat .v { font-size: 19px; }
  .card-bd { padding: 14px 12px; }
  .card-hd { padding: 11px 13px; flex-wrap: wrap; row-gap: 8px; }
  .tblwrap { margin: 0 -12px; padding: 0 12px; }
  table.tbl { min-width: 0; }
  table.tbl .cm { display: none; }
  table.tbl th, table.tbl td { padding: 8px 6px; }
  .modal-bd { max-height: 74vh; }
  .filters { grid-template-columns: 1fr 1fr; }
  .topbar { padding: 8px 11px; gap: 8px; flex-wrap: wrap; row-gap: 6px; }
  .brand-txt span { display: none; }
  .tb-actions { flex: 0 1 auto; flex-wrap: wrap; justify-content: flex-end; gap: 6px; }
  .tb-actions .btn { flex: 0 0 auto; height: 32px; padding: 0 10px; font-size: 12px; }
  .card-hd .tabs { flex: 1 1 100%; flex-wrap: nowrap; overflow-x: auto; margin: 0 -13px; padding: 0 13px 2px; scrollbar-width: none; }
  .card-hd .tabs::-webkit-scrollbar { display: none; }
  .card-hd .tabs .tab { flex: 0 0 auto; }
  .card-hd .spacer { display: none; }
}
@media (max-width: 420px) {
  .stats { grid-template-columns: 1fr 1fr; }
  .hero h1 { font-size: 19px; }
  .topbar .me-chip { display: none; }
}
/* 窄屏：列表再让出「标题」列，保证工单号 / 状态 / 客户 / 操作 都在首屏 */
@media (max-width: 560px) {
  table.tbl .hd-title { display: none; }
  .tblwrap { scrollbar-width: none; }
  .tblwrap::-webkit-scrollbar { display: none; }
}

/* ===== 凭证缩略图（表格内）===== */
table.tbl td .shots { flex-wrap: nowrap; gap: 4px; }
table.tbl td .shots img { flex: 0 0 auto; width: 32px; height: 32px; border-radius: 7px; object-fit: cover; }
table.tbl td .badge-n { flex: 0 0 auto; }
table.tbl th:nth-child(8) { width: 96px; }
table.tbl td:nth-child(8) { white-space: nowrap; }
@media (max-width: 720px) { table.tbl td .shots img { width: 28px; height: 28px; } }

/* ---- 客户页「怎么提交售后」步骤与说明块 ---- */
.step { display: flex; gap: 12px; padding: 13px 0; border-bottom: 1px dashed var(--line); }
.step:first-child { padding-top: 2px; }
.step:last-of-type { border-bottom: 0; padding-bottom: 4px; }
.step-n { flex: 0 0 auto; width: 26px; height: 26px; border-radius: 50%; background: rgba(78,123,247,.13); color: var(--brand); font-weight: 700; font-size: 13px; display: flex; align-items: center; justify-content: center; margin-top: 1px; }
.step b { display: block; margin-bottom: 3px; font-size: 14px; color: var(--ink); }
.step .small { line-height: 1.65; }
.note { margin-top: 13px; padding: 12px 14px; border-radius: 12px; background: #F2F7FF; border: 1px solid #DCE8FF; }
.note b { display: block; margin-bottom: 4px; color: var(--ink); font-size: 13px; }
.note .small { color: #46617F; line-height: 1.65; }
.note.soft { background: #F8FAFF; border-style: dashed; }